Belle B Tees FAQ's
Do I need an account to place an order? No, you do not need to open an account to place an order, but you will need to provide a valid email address and contact details in the checkout process.
Can I change my order? We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can change or cancel it. So, if you would like to make any changes, please contact us as soon as possible. Once an order is shipped it cannot be cancelled and our return policy will apply.
Can I add items to my order? Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us. We will be happy to waive shipping on this additional order if the original order hasn't been shipped yet.
Did my order go through? An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact us and we will sort it out!
I did not receive an order confirmation. As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add info@bellebtees.com to your contact book for future purchases. If it is still missing, chances are there was something wrong with the order. Pleas contact us so that we can sort it out.
My order is missing. Go to our contact page and we will sort it out for you.
Returns & Exchanges
How can I return an order? Belle B Tees wants you to be delighted with our products. If you are not completely satisfied with your purchase we can do refunds, however, some restrictions apply, since custom items are not returnable, so please go to contact page upon receipt of your shipment or before pick up to contact us first. 1. Items for return must be received within 15 days of contacting us. 2. The refund will be posted onto the original payment method used at time of purchase. 3. All items must be clean and unwashed with all tags attached. Once any item has been worn and/or washed it cannot be returned or exchanged 4. Copy of the original receipt must be included. 5. Return shipping costs are the responsibility of the client. 6. Please use a trackable method of shipping - we will not be held responsible for packages lost in transit. 7. All returns take approximately 2-3 business days to be processed. Any item(s) being returned are NOT in original condition will be sent back at the customers expense. If the item has a manufacturing defect, we will be glad to exchange it for you. The shipping charge will be waived on replacements
How can I exchange an item? If you wish to receive a different size or a different product please place a new order. For returns of the original item please refer to the Returns section above.